1. Why should I choose Custom Greg’s Inc. Body Shop and Paint Supply?

For over thirty five years, Custom Greg’s has provided Oneida and Scott County customers with an exceptional level of customer service and quality. We have the experience and trained professionals to properly restore your damaged vehicles. Most importantly we strive to always treat you with integrity and respect. These founding principles are still the cornerstone of how we operate our business today.

2. Are Custom Greg’s technicians experienced?

Our technicians are highly trained and have years of experience – some over 30 years. All of our technicians have received extensive training in all areas of the collision repair business, from structural repairs to custom painting. They have all received training from across many different platforms, including I-CAR, and other independent resources.

3. What should I do in case I’m involved in an accident?

On average, you will be involved in a traffic accident once every 6 years. It has been said that 1 out of every 4 drivers will be involved in an accident. It is important to know what to do in case of an accident. Here a few simple steps to follow if you should have an accident:

A) Stay safe and remain calm. Turn emergency lights on and watch for oncoming traffic. Do not move the cars unless you are in a very dangerous position.
B) Never admit fault. If you have to say something, ask “are you okay?” Let the authorities determine fault.
C) Contact authorities. In most cases you should get a police report.
D) Get witnesses.
E) Provide contact info. Show your driver’s license, registration, and proof of insurance. Don’t assume the police will get this for you! I have never seen a police report with the information you need on it.

4. How many estimates do I need?

In most cases one estimate will be sufficient. Remember, it’s your choice and yours alone where you have your car repaired.

5. How long will it take to repair my car?

That depends on the severity of the damage and parts availability. Our turnaround time is one of the best and fastest in the industry.

6. After my car is fixed will it be safe to drive?

Yes, we make sure everything is put back according to the manufacturers’ specifications. We do all of our suspension work and alignments here at our shop with the last computer technology. We often hear customers say their cars have never driven so well.

7. Do you charge for estimates?

No. We provide free estimates as a courtesy to our customers.

8. Do I need to make an appointment for an estimate?

While an appointment is not necessary, it is highly recommended for your convenience. Our normal estimating hours are: 8:00-11:00am and 1:00-4:00pm Monday-Friday. Special arrangements during the lunch hours can be made with an appointment.

9. Do you have rental cars available?

Yes, we have rentals available through our repair facility as a courtesy to our customers while their vehicle is being repaired. You must have collision, comprehensive, and liability insurance to qualify.

10. Will my car look the same after repairs?

We take pride in repairing vehicles to as good of condition as before the accident. We strive for all repairs to meet the manufacturer’s specifications and all our workmanship is backed by a lifetime warranty. Parts and materials are based on the manufacturer’s warranty period.

11. Does Custom Greg’s have a lot of employee turnover?

No. Our turnover rate is very small for our collision specialists. We invest a lot of time and money into training people for this industry. They must work at least 5 years before they reach master technician status. Our newest master collision technician has been with us for over 6 years. Several of our master technicians have been with us for over 20 years.

12. Somebody told me that most cars don’t have frames. Is this true?

Yes, most cars have a unibody structure which requires special repair techniques. It is extremely important to have your unibody vehicle repaired properly. Improper repair techniques can be a serious safety hazard and may not align correctly. Our technicians receive advanced training on a continual basis in unibody repair, so you can rest assured that your vehicle is repaired to the highest industry standard.

13. If my vehicle has frame damage, is it a total loss?

No. A damaged car is a total loss when the cost of repairs exceeds a certain percentage of the value of your car (usually 75%). With the invention of three-dimensional computerized measuring systems, frame damage no longer means the demise of a vehicle. A properly trained technician utilizing this state of the art equipment can accurately return your vehicle to factory specifications and tolerances.

14. What about after-market or “replacement quality” parts? 

Parts that are a copy of the original manufacture may also be referred to as aftermarket. Not all parts are manufactured by the car’s brand name, such as some glass, suspension, hoses, mechanical parts, etc. However, most body and structure parts are developed, tested, and proven by the original equipment manufacturer (OEM).

OEM parts made by the manufacturer of your car are generally better quality, better fitting, and have better corrosion protection capabilities. Most certified aftermarket parts are considered quality parts. Depending on the age and condition of your vehicle, there may be some sound economic reasons to use certified after-market parts in the repair. Even aftermarket sheet metal and body panels have their place.

The decision should always be yours. However, many insurance policies are being rewritten to give the insurance company the sole right to make this economic decision and may not pay the price difference between aftermarket and OEM. Make sure you know the terms of your policy in this area.

15. What forms of payment do you accept?

We accept properly signed insurance checks, cash, certified checks, credit cards and debit cards.

Please note: If a check is made out to you and a finance company, it is your responsibility to have them endorse the check or have your insurance company change the endorsement to avoid any delay in the pickup of your vehicle.

16. What are betterment charges?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, brakes, etc.) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. Different insurance companies have different policies.