Our Job - The Repair Facility

* Answer your questions and address your concerns.

* Return your repaired vehicle to you as quickly as we can while maintaining safety and quality.

* Explain the repair process.

* Note: some repairs are complex and there are variables we cannot control, such as: parts availability, insurance response time to requests, what an insurance company will pay for, etc.

* Explain our payment policies, including when payment is due.

* Have the equipment and training necessary to properly repair your vehicle.

* Provide a timeline for repair of your vehicle, and keep you informed of changes to that timeline.

* Provide a written warranty.

* Charge a fair price for our services, and provide you with an accurate final invoice.

Your Job - The Vehicle Owner

* Report the claim to the insurance company.

* Review your policy and contact your agent or insurer with any questions.

* Claim only the damage that is related to the loss.

* Take your vehicle to the repair facility of your choice.

* Keep scheduled appointments.

* Ask if you have any questions during the repair process.

* Pay your deductible to the repair facility when applicable. If you’re happy, please tell others; if not, please tell us.

Their Job - The Insurance Company

* Process and pay your claim in a timely fashion.

* Make you whole, as good as before the accident.

* Inform you of your right to choose a repair facility, and not require you to do business with any particular repair facility.

* Follow the policy issued to you (when your insurance company is paying the claim). i.e. Regarding use of non-OEM parts, use of aftermarket, used, or recycled parts, depreciation of worn parts, rental car coverage, etc.

* Respond quickly to requests from you and the repair facility.

* Answer questions regarding rental vehicle replacement policies.

* Ensure that payment for repairs and supplements has been arranged by the time the vehicle repair is completed.