1. Are Custom Greg’s technicians experienced?

Our people are highly trained and have all the way from a minimum of twelve years experience all the way up to over 30 years experience. All of our technicians had received extensive training in all areas of the collision repair business, from structural repairs to custom painting. They have all received the required training for Gold Class Professionals by I-CAR.

2. What should I do in case I’m involved in an accident?

On average, you will be involved in a traffic accident once every 6 years. It has been said that 1 out of every 4 drivers will be involved in an accident. It is important to know what to do in case of an accident. Here a few simple steps to follow if you should have an accident:

A) Stay safe and remain calm. Turn emergency lights on and watch for oncoming traffic. Do not move the cars unless you are in a very dangerous position.

B) Never admit fault. If you have to say something, ask “are you okay?” let the authorities determine fault.

C) Contact authorities. In most cases you should get a police report.

D) Get witnesses.

E) Provide contact info. Show your driver’s license, registration, and proof of insurance don’t assume the police will get this for you, I have never seen a police report with the information you need on it.

3. How many estimates do I need?

In most cases one estimate will be sufficient. It’s your choice and yours’ alone were you have your car repaired.

4. How long will it take to repair my car?

That depends on the severity of the damage and parts availability. Our turnaround time is one of the best and fastest in the industry.

5. After my car is fixed will it be safe to drive?

Yes, we make sure everything is put back according to the manufacturers’ specifications. We do all of our suspension work and alignments here at our shop with the last computer technology. We often hear our customer say their car had never driven so well.

6. Do you charge for estimates?

No. We provide free estimates as a courtesy to our customers.

7. Do I need to make an appointment for an estimate?

Our normal estimating hours are: in the morning from 8:30am to 10:30am and in the afternoon from 1:00pm to 4:00pm Monday-Friday. Special arraignments during the lunch hours can be made with an appointment. While an appointment is not necessary, it is a good idea for your convenience.

 

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